Web Access Help

 

Registration

            How do I log in?

            How do I get my username and password?

            What if I lost my username and password?

            How do I change my username and/or password?

 

GO PAPERLESS - Electronic Delivery of Shareholder Correspondence

            How do I enroll in electronic delivery?

            What information will I receive electronically?

            In what format will the materials be sent?

            May I change this option in the future?  If so, how?

             

Making Changes to my Account

            How do I make changes to my account?

            How do I link multiple shareholder access identification numbers together?

            How do I change the registration for my investment?

  

Shareholder & Investment Listing

            What are investments in escrow?

            What are inactive investments and why are they displayed?

            How do I view more detailed information about my investment (e.g. distribution history)?

 

Investment Detail

            What is an alternate payee?

            How do I print an investment confirmation?

 

Distribution Detail

            How do I view my distribution history?

            What if I didn’t receive one of my distributions?

            How do I change my payment option?

            When is the next distribution?

 

Tax Information

            What activity is reported on a Form 1099 INT or K-1?

            What activity is reported on a Form 1099 DIV or K-1?

            When will I receive my 1099 or K-1?

            What if I did not receive a 1099 or K-1?

            If I elect to receive correspondence electronically, will I still receive a Form 1099 or K-1 via regular mail?

 

Edit Profile

            How do I change my Web access username and password?

            Can I change other investment information, such as name and address?

 

Contact Us

            Who do I contact if I have additional questions?

             

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Registration

How do I log in?

If you are logging in for the first time, you will need to use the Investor or Rep ID and PIN issued to you by the transfer agent.  You will be prompted to create your own username and password that are unique from the original Investor or Rep ID and PIN you were provided with.  If you are revisiting the site, you will need to log in using the username and password you created during the initial registration.

How do I get my username and password?

You should receive your Investor or Rep ID and PIN within 30 days after your investment is received.  It will be mailed to you at your address on record.  If you do not receive it, you may send an email requesting this information to NAISupport@phxa.com or (833) 223-1792.   

What if I lost my username and password?

You may send an email requesting this information to NAISupport@phxa.com. Please provide your name as stated on your account.  Your information will be mailed to the address on record.

How do I change my username and/or password?

Once you have created a username and password, you may change it at any time on the Edit Profile page,

 

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GO PAPERLESS - ELECTRONIC DELIVERY OF SHAREHOLDER CORRESPONDENCE

How do I enroll in electronic delivery?

You may elect to receive shareholder correspondence electronically by checking the box on the Edit Profile page. By checking this box, you consent to the delivery of all documents relating to your investment(s) in the NAI Legacy funds to the email address provided or through the posting of such documents on each fund's website, which can be found on the Contact Us page. Be sure to enter an email address for all information to be delivered to if one is not already on record.  This consent is effective until revoked.

What information will I receive electronically?

When investors enroll in electronic delivery, certain shareholder communications (monthly reports, annual reports and other relevant information) will be sent to your email address on record.  You may also receive notifications of changes to your account or of new information relating to your investment(s) that is now available to view on the website.

In what format will the materials be sent?

Documents will be delivered or posted in HTML format or as a PDF document.  You will need Adobe Acrobat Reader software to view the documents in PDF format.  In order to review documents in PDF format, a system running Windows 2000/Windows 7/Vista/NT4.0 or later or Macintosh OS version 7.5.3 or later is required.  Adobe Acrobat Reader can be downloaded free from Adobe's website at www.adobe.com. Downloading time may be considerable.  It is recommended that you have Adobe version 7.0 or higher in order to ensure you can open all attachments. Free upgrades are also available from www.adobe.com.

You may request paper copies of any document delivered electronically by contacting Investor Relations Department at NAISupport@phxa.com or (833) 223-1792.

May I change this option in the future?  If so, how?

You may revoke this consent at any time by removing the check mark on the Edit Profile page or by sending an email to NAISupport@phxa.com.  You should understand that by revoking this consent, all documents and not just a portion of the deliverable documents, will no longer be sent electronically. You may request paper copies of any document delivered electronically by contacting Investor Relations Department at NAISupport@phxa.com or (833) 223-1792.  

 

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MAKING CHANGES TO MY ACCOUNT

How do I make changes to my account?

For your protection, certain changes to your account (e.g. distribution mailing address) must be made in writing and signed by all titleholders that are listed on your account. We have listed the most common types of changes and how to accomplish them below.

How do I link multiple shareholder access identification numbers together?

For different reasons, you may have been issued 2 separate Investor or Rep IDs and PINs. These can be linked together so all your positions will be consolidated under a single username and password. Go to Associate Accounts and enter the original Investor/Rep ID and PIN of the login you would like linked to your account.

Changes that can be made via the Edit Profile option using Web access or via telephone

·          Home address if distribution checks are being mailed elsewhere

·          Email address

·          Web access username and password

Changes required in writing by all titleholders

·          Change of registered representative or Broker/Dealer firm (Broker Dealer Change Form )

·          Change in title or registration (Application for Transfer Form)

·          Account number at Broker/Dealer firm

Changes required in writing by all titleholders OR registered representative

·          Home address change IF this is also the address for your distribution checks (Account Update Form)

·          Distribution address (Account Update Form)

How do I change the registration for my investment?

Anytime a security has a change in title or registration, a registered transfer agent must process and adhere to the rules of the SEC and to the policies and rules that may be outlined in the prospectus of a particular security. All changes to a title must be in writing and signed by all current legal titleholders with the Medallion Signature Guarantees. The paperwork that accompanies the request is as important as the request in order to accomplish what you need.

 

Here are a few of the more common changes and what they require: For additional transfer requirements, see below.

From an individual or joint tenant registration to a trust

·          Letter of Instruction or Application for Transfer Form signed by all current titleholders

·          Pages of the trust showing the name of the trust, name of the trustee, date and trustee signatures

From joint tenant registration to individual registration (from a deceased titleholder to the remaining joint tenant)

·          Letter of Instruction or Application for Transfer Form signed by titleholders (no Medallion Signature Guarantee required)

·          Copy of the death certificate

From a deceased investor to an estate or a beneficiary

·          Letter of Instruction or Application for Transfer Form

·          Copy of the death certificate

·          Certified letters of testamentary because the estate did not go through probate. An Affidavit may be sent in lieu of the letters.  We can mail you the Affidavit and the beneficiary can sign it. The Affidavit must be Medallion Signature Guaranteed.

 

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Shareholder & Investment Listing

What are investments in escrow?

These represent investments that have been deposited with the fund's escrow agent but have not yet been admitted into the fund.  In most cases, the investment will become an active investment once the next shareholder admittance occurs.  Please refer to the prospectus for details regarding escrow arrangements.

What are inactive investments and why are they displayed?

Inactive investments are any investments that are currently inactive but have been active during the previous 24 months.  These investments are listed to allow shareholders to access tax information, which may not be issued until after the investment is inactive.

How do I view more detailed information about my investment (e.g. distribution history)?

The Account Summary page provides a brief overview of your investments. Each investment has an investment number. Click on this link to view additional and more detailed information about the investment.

 

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Investment Detail

What is an alternate payee?

An alternate payee is a distribution address other than a shareholder's address of record.  An alternate payee might be a bank or brokerage firm. In order to add, change or delete an alternate payee, please complete the Change Distribution Form and return it to the transfer agent.

How do I print an investment confirmation?

The investment page provides you with a detailed snapshot of your investment including the status of your investment, distribution totals, registration of the investment, and where your distributions are being sent. Click on 'Print This Page' located in the upper right corner to easily print an investment summary for your records.

 

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Distribution Detail

How do I view my distribution history?

From the Investor Overview screen, click on the name of investment, then select the investment number you wish to view. Once you are in the correct investment number, select the Distribution Tab to view the details of the distributions that have been paid for a particular year (select the year from the drop-down list).

What if I didn't receive my monthly distributions?

Your distributions are paid to the payee of record on your account.  If the distribution was not received by the payee, please contact the Investor Relations Department at NAISupport@phxa.com or (833) 223-1792.

How do I change my payment option?

Taxable investors may make changes to the payment option on an account in writing (signed by all title holders) by submitting a completed Account Update Form to the Investor Relations Department at NAISupport@phxa.com or (833) 223-1792.

When is the next distribution?

NAI Legacy typically pay distributions on a monthly basis. They are paid on or about the 15th of each month.  The legal titleholder on the "record date" is the one who receives the distribution. Refer to the fund's website for the distribution history.

 

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Tax Information

What activity is reported on a Form 1099 INT or K-1?

If you received an escrow interest payment in excess of $10 during the current year and your investment is held by a taxable investment type such as an individual or corporation, then you will receive a Form 1099 INT or K-1. Tax exempt investment and interest payments less than $10 do not receive a Form 1099 INT or K-1. Refer to the instructions included on a Form 1099 INT or K-1 for more information.

What activity is reported on Form 1099 DIV or K-1?

If you received distributions in excess of $10 during the current year and your investment is held by a taxable investment type such as an individual or corporation, then you will receive a Form 1099 DIV or K-1. Tax exempt investment and interest payments less than $10 do not receive a Form 1099 INT or K-1.  The amounts listed on a Form 1099 DIV or K-1 represents the current year taxable income and nontaxable distributions, if any.  Refer to the instructions included on a Form 1099 DIV or K-1 for more information.

When will I receive my Form 1099 or K-1?

Form 1099s will be mailed by January 31st and K-1s will be mailed by March 31st of each year.

What if I did not receive a Form 1099 or K-1?

If your investment is held by a tax-exempt entity such as an IRA, a pension or profit-sharing plan, or certain trusts, you will not receive a Form 1099 or K-1. If your current year’s distribution or interest payment was less than $10, you will not receive a Form 1099 or K-1. If you need a duplicate Form 1099 or K-1, you may access it from the Website. Go to Tax Info under Inv. Info.

If I elect to receive correspondence electronically, will I still receive a Form 1099 or K-1 via regular mail?

Yes, the Internal Revenue Service requires that Form 1099s and K-1s be mailed to each shareholder even though you may have elected to receive correspondence via email.  If you didn't receive your Form 1099 or K-1, please confirm the accuracy of your address.  If necessary, correct your address using the Change Address form under Inv. Info.

 

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Edit Profile

How do I change my Web access username and password?

Using the Edit Profile page, you may change certain information including your username, password, email address and your option to receive electronic communications. An email confirming these changes will be sent to your email address on record. The website reflects these changes immediately unless a confirmation is not sent to your email address.

Can I change other investment information, such as name and address?

Go to Change Address and update your address information. Certain changes may require written confirmation of such requests, including a signature.  Please refer to How do I make changes to my account? for more information regarding name and address changes. An email confirming the name and address change request will be sent to you. Changes that do not require written confirmation may take up to 72 hours for processing.

 

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Contact Us

Who do I contact if I have additional questions?

For questions regarding your investments and performance of a fund investment program, you may email the Investor Relations Department at NAISupport@phxa.com or call or (833) 223-1792

 

 

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