How do I get my username and password? What if I lost my username and password?
What if my username and/or password are invalid? Forgot your username and/or password? How do I change my username and/or password? GO PAPERLESS - Electronic Delivery of Shareholder Correspondence How do I enroll in electronic delivery? What information will I receive electronically? In what format will the materials be sent? May I change this option in the future? If so, how? Is there a charge for this service? How do I make changes to my account? How do I link multiple
shareholder access identification numbers together? Changes that can be made via the
Edit Profile option using Web access or via telephone Changes required in writing
by all titleholders Changes required in writing by
all titleholders OR registered representative How do I change the registration for my investment? From an individual or joint tenant registration to a trust. From joint tenant registration to individual registration. From a deceased investor to an estate or a beneficiary. What are the transfer requirements for Walton International Group Inc. funds? What is a Medallion Signature
Guarantee? Where can I obtain a Medallion Signature Guarantee? Financial Advisor Search Options What are my options for searching the database for shareholders? Which shareholders will be listed? Do I have to know the exact name of the shareholder I am searching for? What if I don't know the correct investor number? Why aren't all Walton International Group Inc. funds displayed on the drop-down list? How do I get a copy of the Account Executive reports from prior months? Shareholder & Investment Listing What if my shareholder address is incorrect? What are investments in escrow?
What are inactive
investments and why are they displayed? How do I view more detailed information about my investment (e.g. distribution history)? Why are the deposit and admit dates different? How do I print an investment confirmation? How do I view my distribution history?
What if I didn't receive one of my distributions? What payment options are available? How do I change my payment option? What activity is reported on a Form 1099 INT or K-1? What activity is reported on a Form 1099 DIV or K-1? What if I did not receive a 1099 or K-1? How do I change my Web access username and password? Can I change other investment information, such as name and address? Who do I contact if I have additional questions? Registration
If you are logging in for
the first time, you will need to use the Investor or Rep ID and PIN issued to
you by the transfer agent. You will be prompted to create your own
username and password that are unique from the original Investor or Rep ID
and PIN you were provided with. If you are revisiting the site, you
will need to log in using the username and password you created during the
initial registration. How do I get my username and password? It has been emailed to you at your email address on record. If you do not receive it, you may send an email requesting this information to WaltonSupport@phxa.com. What if I lost my username and password? You may send an email requesting this information to WaltonSupport@phxa.com. Please provide your name as stated on your account. Your information will be mailed to the address on record. What if my username and/or
password are invalid? You may send an email requesting this information to WaltonSupport@phxa.com. Please provide your name as stated on your account. Your information will be mailed to the address on record. Forgot your username and/or
password? Select the ‘Forgot your Username/Password?’ option located on the log in screen. The system will send your username and password to the e-mail address on file. This address will be displayed on the screen. How do I change my username
and/or password? Once you
have created a username and password, you may change it at any time on the Edit Profile page, GO
PAPERLESS - ELECTRONIC DELIVERY OF SHAREHOLDER
CORRESPONDENCE
How do I enroll in electronic delivery? You may elect to receive shareholder correspondence electronically by checking the box on the Edit Profile page. By checking this box, you consent to the delivery of all documents relating to your investment(s) in the Walton International Group Inc. funds to the email address provided or through the posting of such documents on each fund's website, which can be found on the Contact Us page. Be sure to enter an email address for all information to be delivered to if one is not already on record. This consent is effective until revoked. What information will I receive electronically? When investors enroll in electronic delivery, certain shareholder communications (monthly reports, annual reports and other relevant information) will be sent to your email address on record. You may also receive notifications of changes to your account or of new information relating to your investment(s) that is now available to view on the website. In what format will the materials be sent? Documents will be delivered or posted in HTML format or as a PDF document. You will need Adobe Acrobat Reader software to view the documents in PDF format. In order to review documents in PDF format, a system running Windows 2000/Windows 7/Vista/NT4.0 or later or Macintosh OS version 7.5.3 or later is required. Adobe Acrobat Reader can be downloaded free from Adobe's website at www.adobe.com. Downloading time may be considerable. It is recommended that you have Adobe version 7.0 or higher in order to ensure you can open all attachments. Free upgrades are also available from www.adobe.com. You may request paper copies of any document delivered electronically by contacting Walton International Group Inc.’s transfer agent, Phoenix Transfer, Inc., 833-217-1715 or by using the links provided on the Contact Us page. May I change this option in the future?
If so, how? You may revoke this consent at any time by
removing the check mark on the Edit Profile page or by sending an email to WaltonSupport@phxa.com. You
should understand that by revoking this consent, all documents and not just a
portion of the deliverable documents, will no longer be sent electronically.
You may request paper copies of any document delivered electronically by
contacting Walton International Group Inc.’s Investor Relations Department at
833-217-1715. Is there a charge for this service? Consent
for electronic delivery may cause you to incur additional costs due to online
services and the cost to print your own documents. Individuals should not
enroll in electronic delivery unless they have the ability to receive documents
in the formats described above. MAKING CHANGES TO MY ACCOUNT
How do I make changes to my account? For your protection, certain changes to your account (e.g. distribution mailing address) must be made in writing and signed by all titleholders that are listed on your account. We have listed the most common types of changes and how to accomplish them below. How do I link multiple
shareholder access identification numbers together? For different reasons, you may have been issued 2 separate Investor or Rep IDs and PINs. These can be linked together so all your positions will be consolidated under a single username and password. Go to Associate Accounts and enter the original Investor/Rep ID and PIN of the login you would like linked to your account. Changes that can be made via the
Edit Profile option using Web access or via telephone · Home address if distribution checks are being mailed elsewhere · Email address · Web access username and password Changes required in writing by
all titleholders ·
Change of registered
representative or Broker/Dealer firm (Account Update Form) ·
Change in title or
registration (Application
for Transfer Form) ·
Account number at
Broker/Dealer firm Changes required in writing by
all titleholders OR registered representative ·
Home address change
IF this is also the address for your distribution checks (Account Update Form) ·
Distribution address
(Account
Update Form)
How do I change the registration
of my investment? Anytime a security has a change in title or
registration, a registered transfer agent must process and adhere to the
rules of the SEC and to the policies and rules that may be outlined in the
prospectus of a particular security. All changes to a title must be in
writing and signed by all current legal titleholders with the Medallion Signature Guarantees. The paperwork that accompanies the request
is as important as the request in order to accomplish what you need. All transfers, including a sale in which
there is an exchange of money, require a $37.50 transfer fee per fund,
payable to “Phoenix Transfer Inc.” Here are a few of the more common changes and
what they require: For additional transfer requirements, see below. From an individual or joint
tenant registration to a trust · Letter of Instruction or Application for Transfer Form signed by all current titleholders · Pages of the trust showing the name of the trust, name of the trustee, date and trustee signatures From joint tenant registration to
individual registration (from a
deceased titleholder to the remaining joint tenant) · Letter of Instruction or Application for Transfer Form signed by titleholders (no Medallion Signature Guarantee required) ·
Copy of the death certificate From a deceased investor to an
estate or a beneficiary · Letter of Instruction or Application for Transfer Form · Copy of the death certificate · Certified letters of testamentary because the estate did not go through probate. An Affidavit may be sent in lieu of the letters. We can mail you the Affidavit and the beneficiary can sign it. The Affidavit must be Medallion Signature Guaranteed. What are
the transfer requirements for Walton International Group Inc. funds? A transfer requires either the Walton International
Group Inc. funds Application
for Transfer Form or a Letter of Instruction (LOI) signed by all current legal
titleholders and all new legal titleholders. All signatures must be Medallion Signature Guaranteed. ·
$37.50 transfer fee
per transfer, payable to "Phoenix Transfer Inc." For the new titleholder, we require: ·
Social Security
number or Tax ID ·
Registration type ·
Broker/Dealer and
representative's name and address ·
New distribution
address ·
If there is a
Power-of-Attorney (POA) involved, a copy of the POA should be enclosed. In
addition, the following requirements may also be applicable, if the transfer
is to one of the following registration types
If the transfer is due to death, we require: ·
Copy of the death certificate ·
Certified letters of testamentary (often called Court
Appointment or Letters of Administration). This must be dated within 90 days of our receipt. ·
Affidavit (in lieu of Letters of
Testamentary if there was no probate). Affidavit must be signed by
beneficiary and be Medallion
Signature Guaranteed. In addition, other requirements
may also be applicable, if the transfer is from or to the following registration
types:
If you are simply changing the trustee or custodian on your IRA account, we require: · Letter of Instruction (or Application for Transfer Form*) signed by an authorized trust officer from the resigning custodian with the Medallion Signature Guarantee. · Letter of Instruction (or Application for Transfer Form*) signed by an authorized trust officer from the new custodian with the Medallion Signature Guarantee. *Custodians
may require their own documents in place of our custodian transfer form. What is a Medallion Signature Guarantee? Signature
guarantees are used across the investment industry to protect shareholder
accounts from unauthorized transactions. The Securities Transfer Agents
Medallion Program (STAMP) is a signature guarantee program endorsed by the
Securities Transfer Association (STA) and recognized by securities industry
participants in the Where can I obtain a Medallion
Signature Guarantee? Medallion Signature Guarantees may be available from the following institutions where you have an account: · Broker/Dealer firms · Domestic banks · Credit Unions · Trust companies · Clearing agencies Financial Advisor Search Options
What are my options for searching
the database for shareholders? Financial advisors may search on either of the following: shareholder name, shareholder number, fund and/or investment deposit date. The more variables you enter, the narrower your search will be. Leave all fields blank to generate a complete listing of your clients. Which shareholders will be listed? Financial advisors may search the database
for shareholders who have a financial advisor listed as their current
representative of record. The system will provide a list of all shareholders
who have had an active investment during the previous 24 months.
Inactive investments prior to the 24 month period will not be
displayed. Please contact Walton International Group Inc.’s Investor
Relations Department at 833-217-1715 for inactive investments not displayed. Do I have to know the exact name of the shareholder I am
searching for? No. Searches may be done using a
partial name or even a single letter. The system searches the database by
using the last name for individuals and the first letters of the entity name
for non-individual shareholders. What if I don't know the correct investor number? You must know the exact investor number to
search using this function. If you don't know the number, use the alpha
search by selecting the investor name function. Why aren’t all Walton International Group
Inc. funds displayed on the drop-down list? Only funds with active shareholders who have
a financial advisor listed as their current representative of record will
display on the drop-down list. How do I get a copy of the Account Executive reports from prior
months? Contact Walton International Group Inc.’s
Investor Relations Department at 833-217-1715 for additional Account Executive reports. You may
also email our transfer agent, Phoenix Transfer, Inc. at WaltonSupport@phxa.com. Shareholder & Investment Listing
What if my shareholder address is incorrect? Go to Change Address and update your address information. The
transfer agent may contact you to confirm this request. Please allow up to 72
hours to process this change. What
are investments in escrow? These represent investments that have been
deposited with the fund's escrow agent but have not yet been admitted into
the fund. In most cases, the investment will become an active investment
once the next shareholder admittance occurs. Please refer to the
prospectus for details regarding escrow arrangements. What are inactive investments and why are they displayed? Inactive investments are any investments that
are currently inactive but have been active during the previous 24
months. These investments are listed to allow shareholders to access
tax information, which may not be issued until after the investment is
inactive. DRIP stands for Distribution Reinvestment and
Share Purchase Plan. DRIP is often a cost-effective and convenient way for an
investor to increase their investment in the Walton International Group Inc.
funds by using their monthly cash distributions to purchase newly-issued
shares of that fund. For more information, please consult the DRIP
prospectuses or your financial advisor. How do I view more detailed information about my investment
(e.g. distribution history)? The Account Summary page provides a brief overview
of your investments. Each investment has an investment number. Click on this
link to view additional and more detailed information about the investment. Investment
Detail
An alternate payee is a distribution address other than a
shareholder's address of record. An alternate payee might be a bank or
brokerage firm. In order to add, change or delete an alternate payee, please
complete the Account Update Form and return it to the transfer agent. Your deposit date may be blank if you are currently invested in
a fund due to a title transfer or a merger. Please direct further
questions to our Walton International Group Inc.’s Investor Relations
Department at 833-217-1715. Why are the deposit date and the admit date different? The deposit date reflects the date that an investor's funds were
received and deposited by the escrow agent. The admit date is the date the
funds were transferred to the Walton International Group Inc. funds program
and the investor was admitted as an active shareholder. Please refer to
the prospectus for escrow arrangements or contact Walton International Group
Inc.’s Investor Relations Department at 833-217-1715 for additional information. How do I print an investment confirmation? The investment page provides you with a detailed snapshot of
your investment including the status of your investment, distribution totals,
registration of the investment, and where your distributions are being sent.
Click on 'Print This Page' located in the upper right corner to easily print
an investment summary for your records. Distribution Detail
How do I view my distribution history? From the Investor Overview screen, click on the name of
investment, then select the investment number you wish to view. Once you are
in the correct investment number, select the Distribution Tab to view the details of the distributions that
have been paid for a particular year (select the year from the drop-down
list). What if I didn't receive my distribution? Your distribution is paid to the payee of record on your
account. If the distribution was not received by the payee, please
contact Walton International Group Inc.’s Investor Relations Department at 833-217-1715. What payment options are available? Payment options are contingent upon the registration of your
investment and the broker/dealer affiliated with your investment.
Generally, taxable investors may elect to have their monthly cash
distribution sent to their home address, an account with a broker/dealer
firm, or a checking or savings account via ACH transfer. Qualified
investments must have their monthly cash distributions sent to the legal
custodian of record. Please contact Walton International Group Inc.’s
Investor Relations Department at 833-217-1715 or your financial
advisor with any questions regarding payment options. How do I change my payment option? Taxable investors may make changes
to the payment option on an account in writing (signed by all title holders)
by submitting a completed Third Party Payee Form to our transfer agent. Tax
Information
What activity is reported on a Form 1099 INT or K-1? If you received an escrow interest payment in
excess of $10 during the current year and your investment is held by a
taxable investment type such as an individual or corporation, then you will
receive a Form 1099 INT or K-1. Tax exempt investment and interest payments
less than $10 do not receive a Form 1099 INT or K-1. Refer to the
instructions included on a Form 1099 INT or K-1 for more information. What activity is reported on Form 1099 DIV or
K-1? If you received distributions in excess of
$10 during the current year and your investment is held by a taxable
investment type such as an individual or corporation, then you will receive a
Form 1099 DIV or K-1. Tax exempt investment and interest payments less than
$10 do not receive a Form 1099 INT or K-1. The amounts listed on a Form
1099 DIV or K-1 represents the current year taxable income and nontaxable
distributions, if any. Refer to the instructions included on a Form 1099 DIV or K-1 for more information. Form 1099s will be mailed by January 31st
and K-1s will be mailed by March 31st of each year. What if I did not receive a Form 1099 or K-1? If your investment is held by a tax-exempt
entity such as an IRA, a pension or profit-sharing plan, or certain trusts,
you will not receive a Form 1099 or K-1. If your current year’s distribution or interest payment was
less than $10, you will not receive a Form 1099 or K-1. If you need a
duplicate Form 1099 or K-1, you may access it from the Website. Go to Tax Info under Inv. Info. Yes, the
Internal Revenue Service requires that Form 1099s and K-1s be mailed to each
shareholder even though you may have elected to receive correspondence via
email. If you didn't receive your Form 1099 or K-1, please confirm the
accuracy of your address. If necessary, correct your address using the
Change Address form under Inv. Info. Edit
Profile
How do I change my Web access username and password? Using the Edit Profile page, you may change certain information including your
username, password, email address and your option to receive electronic
communications. An email confirming these changes will be sent to your email
address on record. The website reflects these changes immediately unless a
confirmation is not sent to your email address. Can I change other investment information, such as name and
address? Go to Change Address and update your address information. Certain changes may
require written confirmation of such requests, including a signature.
Please refer to ‘How
do I make changes to my account?’ for more information regarding name and address changes.
An email confirming the name and address change request will be sent to you.
Changes that do not require written confirmation may take up to 72 hours for
processing. Contact
Us
Who do I contact if I have additional
questions? For questions regarding your investments in
Walton International Group Inc. funds, you may email our transfer agent,
Phoenix Transfer, Inc. at WaltonSupport@phxa.com. For questions regarding the performance of an Walton International Group Inc. funds investment
program, contact Walton International Group Inc. funds by using the links
provided on the Contact
Us page or go to http://www.pafsi.com. For more information regarding other Walton
International Group Inc. funds investment programs, you can visit the website
at http://www.pafsi.com, send an email to WaltonSupport@phxa.com. or call 833-217-1715. |